Got a question or request? We’re here to help!

Feel free to reach out to us at symijewellery@outlook.com, and we’ll get back to you as soon as possible.

Thank you for choosing Symi Jewellery – we can't wait to hear from you!

At Symi Jewellery, we strive to get your order to you as quickly and safely as possible. Here’s everything you need to know about our shipping process:

Processing Time:
All orders are processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed the next business day.

Shipping Methods:
We offer various shipping options to suit your needs. Once your order is processed, you’ll receive a tracking number so you can monitor your delivery.

Domestic Shipping:
For orders within Australia, delivery typically takes 3-7 business days, depending on your location.

International Shipping:
We also ship internationally! Shipping times for international orders vary by destination, but generally, you can expect delivery within 7-14 business days. Please be aware that international shipping may be subject to customs delays and additional fees, which are the responsibility of the recipient.

Shipping Costs:
Shipping costs are calculated at checkout based on your location and preferred shipping method. We occasionally offer free shipping promotions—keep an eye out!

Lost or Damaged Packages:
While we do everything we can to ensure your package arrives safely, we are not responsible for lost or damaged items once they leave our warehouse. If your order does not arrive or arrives damaged, please contact the carrier directly. For any other issues, feel free to reach out to us at symijewellery@outlook.com, and we'll do our best to assist you.

Refund and Return Policy

At Symi Jewellery, we take pride in providing high-quality jewellery. As a small business, we are unable to accept returns or offer refunds, so please make sure you’re in love with your purchase before completing your order.

Exceptions:
In the unlikely event that your item arrives damaged or defective, please contact us within 7 days of receiving your order. We’ll be happy to assist you with a replacement or resolution.

If you have any questions before making your purchase, feel free to reach out to us at symijewellery@outlook.com. We're here to help!

At Symi Jewellery, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you shop with us.

1. Information We Collect
When you make a purchase or interact with our website, we collect the following information:

• Personal Information: Name, email address, shipping address, phone number, and payment information.
• Browsing Information: IP address, device information, and browsing activity on our website.

2. How We Use Your Information
We use the information we collect to:

• Process and fulfill your orders.
• Communicate with you regarding your order, promotions, and updates.
• Improve our website and customer experience.
• Prevent fraud and ensure the security of our services.

3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in fulfilling orders, processing payments, or improving our website. These third parties are obligated to protect your information and use it only for the purpose of providing services to us.

4. Data Security
We take the security of your personal information seriously and employ industry-standard encryption technologies to protect your data during transmission. However, no method of transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking
We use cookies to enhance your browsing experience, personlise content, and analyse website traffic. You can manage your cookie preferences through your browser settings.

6. Your Rights
You have the right to:

• Access, update, or correct your personal information.
• Request the deletion of your personal data.
• Opt out of marketing communications at any time by following the unsubscribe instructions in our emails.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please check this page periodically for updates.

8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at symijewellery@outlook.com.

Thank you for trusting Symi Jewellery with your personal information. We are committed to keeping your data safe and secure.